Contact and complaints

For account help, service complaints or a request to stop the free beta, email support@idpurge.co.uk. Please explain the issue and the outcome you would like.

You can find cancellation information here. Asking to end a service and asking for account deletion are separate choices.

For access, correction, erasure, restriction, portability, objections or withdrawal of authority for future requests, email privacy@idpurge.co.uk. We consider rights requests promptly and normally respond within one calendar month, subject to the adjustments permitted by law.

Use your account email where possible. We may need proportionate identity checks. Please do not send a passport, identity document, sensitive information or somebody else's data unless we have specifically agreed a suitable process with you.

You can complain about how we use your information at privacy@idpurge.co.uk. We acknowledge receipt within 30 days, investigate without undue delay, keep you informed and explain the outcome. The acknowledgement period does not postpone investigation or a separate rights-request deadline.

You also have the right to complain to the Information Commissioner's Office. See the ICO complaints website.

Report suspected unauthorised access, a misdirected message or a security concern to privacy@idpurge.co.uk. Include a short description and time. Do not include passwords, access tokens or other people's personal information.

If you need an adjustment to use signup, authentication, support or cancellation, contact support@idpurge.co.uk. We will consider reasonable adjustments, including an alternative format or contact method where appropriate. Tell us the help you need; you do not need to send a diagnosis or medical records to ask.